Frequently Asked Questions

Esso Smiles Rewards card:
You can visit our Smiles frequently asked questions website for more information at https://www.essosmiles.com.sg/about-smiles/faqs
Or, click on the links below for more information on the following:

• Card application 
• Instant rewards 
• How to earn and redeem points
• Checking balance & Converting your points

For more enquiries regarding Esso Smiles Rewards card, you can contact our Esso Smiles Customer Service Centre at 1800 300 8888 (Operating hours: 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays).

You can find Esso service stations or Esso petrol stations, phone numbers, operating hours, lubricant services, car wash availability, etc. at https://www.esso.com.sg/en-sg/find-station.

Also, you may check out various services available at our station at https://www.esso.com.sg/en-sg/consumers-motorists/our-stations-features.

Please send your request to apfm.cs@exxonmobil.com.

• Our prices at our service station network are in line with prevailing market conditions.
• Prices at the pump are influenced by a number of factors, which include the wholesale price of products which fluctuate according to demand and supply factors such as economic conditions, seasonal factors, fuel production, inventory levels, storage and transportation cost.
• Besides wholesale prices, Esso petrol prices in Singapore are also influenced by other factors like land prices, government duties/taxes, currency exchange rates and competitive market forces.

There are different promotions taking place at any given time. You can find out what those are at the following links:
For Smiles promotions:
Please visit at https://www.essosmiles.com.sg/promotions, or visit your nearest Esso service station to find out more information. 

For other credit card promotions:
Please visit at https://www.esso.com.sg/en-sg/consumers-motorists/personal-payment-cards for more information.

You may also check out our Facebook page at https://www.facebook.com/EssoSingapore for any ongoing promotions.

For more information on Esso Synergy fuels, please visit https://www.esso.com.sg/en-sg/our-products/synergy-fuels

Information on prevailing pump prices and discounts are displayed at all our petrol stations. We also clearly communicate pump price changes through posters that are put up at our petrol stations. Alternatively, you may refer to the Fuel Kaki website for timely information on our pump prices and promotions.

You can find complete information about our drive-in petrol station car wash sites on our 'Car Wash' page.